Participatory Sensing - An Interview with Deborah Estrin

by Joshua-Michéle Ross | @jmichele | comments: 2

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While the iPhone doesn’t ship nearly as much as its humbler brethren - the iPhone opened up many minds about the potential of phones to do a whole lot more than talk. In that regard it is a peek into the future.

The iPhone is a rich portable computer with onboard sensors. Specifically, it is a location-aware (GPS), motion-aware (accelerometer), directionally-aware (digital compass) visually aware (camera being used to scan QA codes or serve as visual input), sonically aware (microphone and speakers), always-connected (wireless or 3Gs) handheld computer. Every operative word in that sentence is deeply meaningful and rich with possibilities we have just begun to explore. The iPhone does a whole lot more than display information. It is an environmental sensor. Its value lies just as much in sensing information as it does in displaying information.

While the iPhone has the richest set of onboard sensors even basic feature phones are allowing for some remarkable innovation (see my interview with April Allderdice of MicroEnergy Credits) This is an enormous leap forward when our devices are not only connected but context-aware. It is a core theme behind Tim O’Reilly and John Battelle’s “Web Squared” definition that see concepts of Web 2.0 moving into the world.

This concept of “humans as sensors” was the subject of the Web 2.0 Summit panel led by Radar’s Brady Forrest last week. I caught up with panelist Deborah Estrin before to discuss her UCLA group’s work on participatory sensing. Deborah is building multiple applications to express the value of the phone as a sensing device; from large group projects to collect data on an area (such as www.whatsinvasive.com) to personal applications that blend GPS and accelerometer to constantly map your location in time and space then overlay valuable information upon it such as air quality and so on. In the case of air quality - this data might help inform your decisions about where you go jogging or take your baby for that morning stroll.

John Hagel on The Social Web

by Joshua-Michéle Ross | @jmichele | comments: 2

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I am releasing my conversation with John Hagel in three segments. In the first segment we discussed the real-time web. Here we discuss the move from the information web to the Social Web.

John makes the point that the rise of the Social Web feels “a bit like Back to the Future” for people who have a long history with the Internet. In the early days the Internet functioned to link people - scientists, researchers etc. The advent of the World Wide Web saw the Internet functioning more as a publishing platform. Now, with the Social Web, we are back full circle to a network that connects people together. When you connect people to people (as opposed to just brokering information) you are able to surface valuable tacit knowledge that is difficult to express in documents.

Abandon Stocks, Embrace Flows - A Conversation with John Hagel

by Joshua-Michéle Ross | @jmichele | comments: 2

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John Hagel spoke yesterday at the Web 2.0 Summit on the panel, Web Squared and the Economy of Work I met with John beforehand and wanted to discuss three “Big Shifts” that have dominated 2009 (1) The move to the real-time web, (2) the move from the information web to the Social Web and (3) the rise of mobile. Since John co-chairs Deloitte’s Center for the Edge I wanted to get his take on each in terms of its impact on larger organizations.

This first video covers the Real-Time Web.

Silicon Valley's First Phone Company - A conversation with Ted Griggs

by Joshua-Michéle Ross | @jmichele | comments: 1

Ribbit bills itself as “Silicon Valley’s First Phone Company.” Recently I sat down with Ted Griggs, Ribbit’s CEO to talk about that tag line, Ribbit’s business and what’s behind their recent acquisition by British Telecom.

It will be interesting to see how the telecommunications industry is going to handle the coming disruption as the public becomes accustomed to near-free calling and outside competitors like Google Voice and Ribbit accelerate the pace of innovation. After all who would have imagined that Apple would be a dominant player in the music industry, and Amazon would outflank IBM and Cisco in the cloud etc?

For the telcos, I am a small taste of the uncertain future. My Google Voice number brokers and routes my incoming calls, providing visual voicemail, voice to text, SMS aggregation and free domestic calling. When on the road I use my Google Voice number to route all calls to my mobile. When overseas I route incoming calls to Skype. I initiate overseas and long distance calls via the Skype iPhone application (free international calling from my mobile).

While many telcos are happy with their triple plays and rich subscription value of customers I believe they are ripe for an epic takedown. My version of a triple play is Skype, Hulu/Netflix on-demand and my DSL line.

It will be interesting to see if other telcos exercise the same foresight BT seems to have in its acquisition of Ribbit or if they will take their cue from music and newspapers.

Radar Interview with Clay Shirky

by Joshua-Michéle Ross | @jmichele | comments: 3

Clay Shirky is one of the most incisive thinkers on technology and its effects on business and society. I had the pleasure to sit down with him after his keynote at the FASTForward '09 conference last week in Las Vegas.
In this interview Clay talks about

• The effects of low cost coordination and group action.
• Where to find the next layer of value when many professions are being disrupted by the Internet
• The necessary role of low cost experimentation in finding new business models

A big thanks to the FASTForward Blog team for hosting me there.

Security and Data Risk in the Age of Social Networks

by Joshua-Michéle Ross | @jmichele | comments: 3

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Over the past four years we have seen an explosion in the volume of personally identifiable information (PII) online as social software and user generated content have allowed millions of people to create, manage and share their data in the cloud. While the rewards have been pretty clear (lower barriers to participation and collaboration) the risks have not been understood so clearly.

But where there is risk, insurance is sure to follow…

Drew Bartkiewicz of The Hartford has been considering these trends and has helped create the first security product around online data risk, “CyberChoice 2.0.” Drew sums up much of his thinking when he says, “Credit is to the financial markets what privacy and trust are to Web 2.0” (you can’t have one without the other). Fittingly, we spoke in New York City the morning after Lehman Brothers went under.

Part two of this interview is available here.

Work On Stuff That Matters: Video Interview with Tim O'Reilly

by Joshua-Michéle Ross | @jmichele | comments: 9

Over the past few months I have been interviewing various people that are "on our Radar" so to speak. It recently occurred to me that we had never done a video with Tim. So last week Kirk Walter (bless him!) grabbed his camera and Tim and I took a walk behind the O'Reilly offices in Sebastopol. We had a wide-ranging discussion (from Government to Cloud Computing) but started off with the theme that ran through many of Tim's talks last year; "Work on Stuff that Matters" These videos are a companion piece to Tim's recent blog post, of the same name.

We will be releasing the other segments over the next few weeks. They will also live on at www.thefutureatwork.com (where the video series has a home).

Part One:

Part Two:

Seeing New Possibilities in Existing Technologies: An Interview with April Allderdice of MicroEnergy Credits

by Joshua-Michéle Ross | @jmichele | comments: 17

This interview is with April Allderdice, CEO and cofounder of MicroEnergy Credits. MicroEnergy Credits has developed a mechanism using microfinance institutions and GPS cell phones to allow carbon credits to reach small households in the developing world. Until now the relatively high transaction costs involved in set up and verification of a carbon trade has made the market available only to large companies.

During our interview I was reminded of another fantastic idea with similar characteristics. Simon Berry, CEO of ruralnet UK, proposes “that Coca-Cola use their distribution channels (which are amazing in developing countries) to distribute oral rehydration salts. Maybe by dedicating one compartment in every 10 crates as 'the life saving' compartment.” (join the Facebook group here to pressure Coca Cola) Once you plug into Coca Cola’s already-existing distribution channels the cost of delivering small amounts of vital medicines to remote parts of the world drops precipitously.

The genius of both of these ideas is that they are using something “old” to do something very new.

If you know any other examples of innovations that use existing technology to get things done - please put them in the comments.

Software for Civic Life: An Interview with Mike Mathieu of Frontseat.org

by Joshua-Michéle Ross | @jmichele | comments: 3

In this interview Mike Mathieu, founder of Frontseat.org, discusses how he is helping to build “software for civic life”. Using publicly available data and web services (many of their applications use S3 and EC2) Frontseat creates simple, highly functional tools like Walkscore (rating neighborhood walkability) and Countmore (helping students in the recent elections decide which state to cast their vote in). Mike is also behind obamaCTO where you can add your opinion and cast your vote for what the new CTO of the USA’s priorities should be.

With the recent election there has been a lot of talk and enthusiasm for the possibility of a more open, modern government that operates with transparency and makes data available for remixing by it’s citizens. People have their eye on government to change…This is a worthy goal to push for but don’t hold your breath. The government of the United States is a behemoth that, all told, employs 12 million people and is preternaturally territorial and risk averse…

Pressing government to change is necessary but is not the only bet we should place. Mike makes the point in this video that we don’t need to wait for data that can improve civic life or increase transparency in government.

If you know of other examples of citizens improving civic life that deserve mention, please share them in the comments.

Part one of this interview is available here.

“Technology is the 7th Kingdom of Life” - A conversation with Kevin Kelly

by Joshua-Michéle Ross | @jmichele | comments: 7

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Kevin Kelly doesn’t need much in the way of introduction to Radar readers. He is a big thinker looking at the intersection of biology, technology and culture.

Kevin gave a great High Order Bit at the Web 2.0 Summit and I caught up with him afterward. This interview covers:

• The impact of the web on our recent elections
• The rich new possibilities for interaction and collaboration afforded by the web
• The Wisdom of the Crowds vs. the Stupidity of the Mob
• Technology is the 7th Kingdom of Life… looking into “what technology wants”

This last section (at 7mins 30 secs) is the deepest and most provocative. Kevin assumes the point of view of technology to assess its needs and wants. This line of inquiry leads to some surprising conclusions. My favorite quote from the conversation: “We are the sexual organs of technology”
Indeed.

Online Communities: The Tribalization of Business

by Joshua-Michéle Ross | @jmichele | comments: 2

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Recently I spoke with Francois Gossieaux of Beeline Labs about the role of online communities in the enterprise. Francois has been evangelizing the learning gained from his recent study “The Tribalization of Business” (see here for the Slideshare presentation).



The interview is broken into three parts. Francois is a great storyteller, bringing case studies in to support nearly every point. Here are a few insights I took away from our conversation:
Community for community’s sake: most businesses begin planning a community with traditional objectives (lower support costs, drive innovation, increase customer loyalty etc.). On the Social Web this is the equivalent of entering a personal relationship with an ulterior motive (which never works out quite right). Businesses should begin with the question, “how can I satisfy the needs of this community?”- and then follow the community’s lead. Be open to the unexpected.

In my experience this is one of the hardest things for companies to get behind and relegates this kind of "enlightened" community effort to either top-level leadership or skunk works development. Middle management is typically the most reluctant to deviate from standard practice and place a bet on community for the community’s sake.

Communities require a social framework to thrive - most companies have a mindset that reflects the legal, contractual and hierarchical underpinnings of their business and carry these behaviors with them into the community. This informs their planning, measurement and how they encourage contribution. These incentives have little sway on the Social Web where the mindset is social and trust, reputation and relationship are big drivers of contribution. As Francois says, “The most successful communities occur when you tap into that social framework”

Consider stories as a success metric: While there is a fair amount in this interview about measurement - this was my favorite: A great anectdote about how one company views the stories that emerge from their community as a key metric of success. Great stories are inherently viral and can have a profound impact on decision making in an organization.

Think Bigger: Most large companies are satisfied to have small communities; basically bringing a focus group online. Doing so misses the potential of the online community to transform your business. Consider how Intuit is now embedding live community directly into their application - allowing users to seek help and get questions answered directly.

Transformative communities blur the lines between company and customer and portend a future where retail ecommerce sites go well beyond ratings and reviews and provide problem solving, shopping mentors, product development and other services directly from the community. Where internet sites are co-evolved (from interface to feature-sets to codebase) in cooperation with community, where complex applications (desktop and cloud-based) meld standard functions with community functions. Communities are certainly helpful in providing feedback on customer behavior but that is just one small part of the story.

Technology, Politics and Democracy

by Joshua-Michéle Ross | @jmichele | comments: 3

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Recently I spoke with Jascha Franklin-Hodge, CTO and co-founder of Blue State Digital about how technology is affecting politics and democracy in the U.S.

Blue State Digital was born out of Jascha's experience helping Howard Dean’s seminal run for the White House in ’04. and is the technology and strategic services company powering Barack Obama (and many other Democratic leaders and social justice causes like Save Darfur and We Can Solve It).

These videos (there are three total) are timely in light of the staggering September figures from the Obama campaign:

• 630,000 new donors (bringing total donors to 3.1 million)
• 150 million dollars raised
• Average contribution: $86

Here are a few observations I took away from our conversation:
Online U.S. political communities will morph from a campaign fundraising role to a governing role. Regardless of whether Obama or McCain wins in November, every 2012 political campaign, even the laggards, will be as sophisticated as Obama is today- and any campaign with that much momentum won’t be able to stop community participation at the White House door or the Capitol steps (“thanks for all the money and support, I‘ll see you in four years”). Online communities will follow politicians into their governing roles. This summer when MyBarackObama experienced the FISA revolt within his own community this became clear. This has far more transformative potential than the fundraising juggernaut we are seeing now. Powerful communities may come to dominate the agenda of incumbent politicians providing feedback, direction and policy input.

(continue reading)

Customer Service is the New Marketing: Interview with Lane Becker

by Joshua-Michéle Ross | @jmichele | comments: 5

Or, you may download the file.

The Internet changes the power relations between companies and customers.

Social technologies like blogs, social networks, ratings and reviews etc. allow customers to share experiences; good and bad to the 1.4 billion people on the Internet. Zappos exemplifies the positive benefits of extraordinary customer service while Comcast shines a light on the perils of getting it wrong.

Lane (co-founder of Get Satisfaction) speaks better than anyone about the power of building relationships via a strong customer service focus. During the Web 2.0 Expo New York we had a discussion that digs into
· What is meant by Customer Service is the New Marketing
· The challenges of moving to a customer-service-as-marketing model

The most insightful moment, in my opinion, comes when Lane talks about how even smaller companies, and companies not structured to provide superior customer service, can use new technology to get it right.

My favorite quote: "Historically, customer service has actually been customer avoidance" Remember that next time you need to schedule Comcast!

Lane agreed to answer some of the comments to this video post - so if you have questions - fire away.

(Disclaimer: OATV is an investor in Get Satisfaction)