The Army, the Web, and the Case for Intentional Emergence

by Jim Stogdill | @jstogdill | comments: 19

Lt. Gen. Sorenson, Army CIO, at Web 2.0 Summit

I didn't make it to the Web 2.0 Summit in San Francisco in November last year so I didn't get to see Army CIO Gen Sorenson present this Higher Order Bit talk in person. However, I thought it was cool that the Army made the agenda and luckily someone posted the video. I finally got a chance to go through it. If you didn't see the talk, or don't have the 20'ish minutes to watch it now, here's a rough summary:

- Because of security and related concerns, it takes a very long time for the Army to take advantage of new generations of technology. We tend to deploy it widely about the time it's becoming obsolete.

- However, we are now beginning to take some advantage of Web 2.0 technologies in, for example, Stryker Brigade collaboration, battle command information sharing, and command and control.

I don't think that slow technology adoption is caused by fundamental first principles, so I don't think it has to remain true. But that's a long discussion for another time. In this post I'd like to focus on Army Battle Command, Web 2.0 and Gen Sorenson's connecting the two. Specifically I'd like to talk about lost opportunity and how the same technologies can constitute a generative platform in one setting and window dressing on a temple to determinism in another.

The lost opportunity I'm thinking of isn't whether Army Battle Command is Web 2.0 enough or not. It's that enterprises tend to see web technologies as an add on to whatever they already have. Plus, they tend to focus on specific technologies rather than the combination of technology, process and policy that make a collection of technologies viable as a generative platform. "Let's add some Web 2.0 to this system; we'll use REST instead of SOAP." But the fundamental question that the web answers isn't whether REST is better than SOAP, but whether emergence is more likely to create innovation than enterprise planning, and the answer to that question is yes.

General Sorenson says in the video that "CPOF brings in Web 2.0 capability, chat, video, etc..." and then comments on "graphics, chat, use of tools..." and stuff like that to reinforce the idea that Command Post of the Future (CPOF) and the Battle Command suite it is part of has Web 2.0 attributes. Like many enterprise technologists, General Sorenson appears to be focusing on rich user experience and collaboration as the attributes that give CPOF a Web 2.0 imprimatur. While that's not unexpected, I think it leaves most of the benefits on the table and untapped.

Putting aside for the moment that CPOF isn't primarily delivered through a browser, a first step toward webness, the reality is that CPOF and other systems like it neither leverage accessible platforms nor contribute to them. It is a standalone (though distributed) computing system with gee whiz collaboration and VoIP. And while it offers some enterprise-style data services, it has none of the features of a generative platform. If I'm in the field I can't readily extend it or build on it to solve different problems, modify its proprietary underpinnings to suit my local needs, or quickly incorporate its information into other applications. If an important aspect of Web 2.0 is enabling the long tail, then this isn't Web 2.0.

I should say, this isn't a post about web 2.0 semantics. However, it's important to understand that the web's power derives from its evolution as a platform. Otherwise it's hard to see what is being missed by the military's IT enterprise (and many other large enterprises).

From the beginning the web has been generative. It wasn't CompuServe. With some basic skills you could add to it, change it, extend it, etc. Jonathan Zittrain, in his excellent book The Future of the Internet - and How to Stop It, reflects on why the Internet has experienced such explosive innovation. He argues that it's the powerful combination of user-programmable personal computers, ubiquitous networking with the IP protocol, and open platforms. Today, the emergence of open source infrastructure, ubiquitous and cheap hosting for LAMP-based sites, open API's, and the intentional harnessing of crowd wisdom has ushered in the web 2.0 era. It's an era of high-velocity low-cost idea trying that leverages the web itself as the platform for building world changing ideas and businesses.

The Internet hosts innovation like it does because it is an unconstrained complex system where complex patterns can grow out of easy to assemble simple things. Simple things are not only permitted, but they are encouraged, facilitated, and often can be funded with a credit card.

I've subscribed to the notion of Gall's Law for longer than I knew it was a law:

"A complex system that works is invariably found to have evolved from a simple system that worked. The inverse proposition also appears to be true: A complex system designed from scratch never works and cannot be made to work. You have to start over, beginning with a working simple system."

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