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The Kano Model and the Importance of User Experience

RJ Owen
October 27, 2009 | Permalink | Comments (1)

“Quality Function Deployment,” or “QFD,” is a way of modeling business processes for good customer experiences. Sound like a lot of business jargon? Maybe it is, but it’s also very similar to something we in the interactive space are reinventing and rediscovering as “User Experience Design.” QFD was developed in the ’70’s and ’80s and continues to be refined today. In this entry we'll focus on requirements, and how QFD justifies the role of UX professionals in finding ways to wow users.

Open for Business - Designing Social Interfaces
Christian Crumlish

This is an excerpt from Designing Social Interfaces. From the creators of Yahoo!'s Design Pattern Library, Designing Social Interfaces provides you with more than 100 patterns, principles, and best practices, along with salient advice for many of the common... Continue Reading
Using Flash Remoting for Authentication to your AFCS/Facebook AIR Application
Russ Ferguson

If you have had an opportunity to look at the Adobe Flash Collaboration Service (AFCS) you could see that there is a huge opportunity to do interesting multi-user applications without needing to write all of the server side code. However... Continue Reading
Decorator Design Pattern
Sean Moore

Overview Purpose of this article The goal of this article is to help you gain a better understanding of the Decorator design pattern. The Decorator pattern is used to attach additional responsibilities to an object at run time dynamically. Decorators... Continue Reading
Flash to iPhone
Veronique Brossier

The proliferation of cellular phones has revolutionized the way we communicate with one another and is the foundation for a more mobile lifestyle. Adobe, a long time player in rich internet applications, wanted to, once again, be an active participant.... Continue Reading

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